Privacy Policy

IB Mock ("the Site" or "Service") collects the following information:

• Account Information: When you create an account, we collect your email address. We store additional information on your account as needed for the Service's functionality.
• Google Analytics: We use Google Analytics to evaluate your use of the Site. This may include IP addresses, Internet service provider, browser type, operating system and language, referring/exit pages, date/time stamps, time spent on pages, links clicked, and other usage data. For more details, review How Google uses information from sites or apps that use our services.
• Additional Analytics: We may use various analytics tools (including but not limited to FullStory and PostHog) to capture user interactions and analyze how users engage with the Site. These tools may collect information such as clicks, page visits, session duration, and interactions with elements on the Site. This data helps us identify usability issues and improve our services.
• Voice Technology (ElevenLabs): We use ElevenLabs to power IB Mock's voice functionality. ElevenLabs stores recordings of your interviews, transcripts, and other metadata associated with your sessions. These recordings are made available to you via IB Mock.
• Payment Information: Payments are processed through Stripe, which stores details about your checkout sessions and payment history. We do not store any card information on our servers.

Broadly, we use the information we collect to:

• Provide and maintain the Service and its features.
• Process payments, manage subscriptions, and deliver services.
• Analyze user behavior to improve the Service's performance and user experience.
• Communicate with you regarding account updates or support inquiries.

By default, your interview data (including recordings, transcripts, and evaluations) is private and not accessible to other users on the platform. However, if you choose to make a historical interview public in your settings, it will be accessible by anyone with the link.

Separately, you may choose to submit one of your interviews to our community showcase. If your submission is accepted, your interview recording, transcript, evaluation, and username will become publicly visible on the showcase, and control over that interview’s visibility will transfer to us. Participation in the showcase is voluntary and operates on an opt-in basis.

Lastly, authorized members of the IB Mock team may access interview data (including recordings, transcripts, and evaluations) to analyze conversation quality, improve product performance, enhance AI evaluation accuracy, and ensure the Service is functioning properly. Such access is limited, monitored, and used solely for legitimate operational and improvement purposes.

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We engage third-party providers such as Stripe, Google Analytics, ElevenLabs, and other analytics providers to facilitate payments, analytics, and voice technology services. These parties are authorized to use your information only as necessary to provide these services to us.
• Legal Obligations: We may disclose your information if required by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or defend against legal claims.